This letter is written to address the ministry and service of Roger Graves and the First Impressions Report. I was very skeptical at first about the idea of doing something like this and then shocked, after the consultation with Roger, that a ministry like this could be of such service to a smaller church like ours. He came and evaluated our church and gave me a report that was 62 pages in length and went into detail about ways in which could make our experience better for first time guests to our church.
The report answered hundreds of questions and brought to light some very specific things that we were overlooking or simply missing. Roger and I met to discuss the report after I had spent some time evaluating it; then we brought our key leaders into a meeting where he shared the report and answered questions about the report, how to read and understand it, and get the most out of the changes moving forward.
Since having walked through this process with Keyhole Ministries and the First Impressions Report I would highly recommend it to anyone wanting to see their church become better at attracting and assimilating guests into your current worship context. My board, staff, and myself as senior pastor don’t believe we would have had the clarity for change without the partnership with Roger. I’m a believer now after being quite a skeptic in the beginning about the value that a process like this can make to an organization willing to do the hard things for growth.
We’ve begun to implement some changes and other changes are on the horizon. It can be a bit overwhelming at first to look at a 62-page report with dozens of things that should be revamped and to decide where to put your time and dollars; Roger has helped with that process as well.